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Reporting an insurance claim with Mapfre by phone

Home or car claim ('siniestro'): what the agent asks, what to have ready, and how to get the claim number and the next step.

What they will ask

  • Policy number (número de póliza)
  • DNI/NIE of the policy holder
  • What happened, when and where
  • Whether there are third parties or injuries
  • Photos or a police report, if any

Have this ready

  • Policy number
  • Date, time and a two-sentence description
  • Photos
  • Third-party details if a car claim

Typical wait: 10–20 minutes · ☎ 918 365 365

What to say

Quiero dar parte de un siniestro.
I want to report a claim.
Ocurrió el día… en…
It happened on… at…
¿Cuál es el número de siniestro y cuál es el siguiente paso?
What is the claim number and what is the next step?

Step by step

  1. Call 918 365 365 and choose “siniestros”.
  2. Give the policy number and NIE.
  3. Describe what happened in two sentences; answer the when/where questions.
  4. Ask for the número de siniestro, whether a perito will visit, and whether you can start repairs.
  5. Ask where to send photos (usually the app or an email they give you).

Or let the assistant make this call

Describe the task, put your phone on speaker, and confirm details in chat.

Example task: Report a water leak in my flat under home policy 123456789: happened 8 November, damage to the bathroom ceiling. Get the claim number and when the assessor (perito) will call.

Updated 2026-11-10