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How to cancel Vodafone Spain by phone

The 22123 route to the cancellations team, what they will ask, and how to avoid a final-month surprise.

What they will ask

  • DNI/NIE and full name
  • Mobile number or account number
  • Reason for leaving
  • Whether you want to keep the number (portability)

Have this ready

  • NIE
  • Vodafone account number from the invoice
  • Decision on porting vs. cancelling
  • Return plan for any router or decoder

Typical wait: 10–20 minutes · ☎ 22123

What to say

Llamo para solicitar la baja definitiva.
I'm calling to request a definitive cancellation.
¿Tengo que devolver el router? ¿Dónde?
Do I have to return the router? Where?
Quiero confirmación por SMS o correo, por favor.
I'd like confirmation by SMS or email, please.

Step by step

  1. Dial 22123 from the Vodafone line (free) or 607 123 000 from another phone.
  2. Choose “baja” in the menu or ask for “departamento de bajas”.
  3. Identity check: NIE, name, sometimes a code sent by SMS to the line.
  4. Say you want the cancellation, decline the retention offer, and ask when it takes effect: Vodafone bills by cycle, so ask for the last day of the current cycle to avoid a partial month.
  5. Ask about equipment return: usually a Correos drop-off with a code they send you. Not returning it costs €50–150.
  6. Get the reference number and request confirmation by email.

Or let the assistant make this call

Describe the task, put your phone on speaker, and confirm details in chat.

Example task: Cancel the Vodafone fibre contract at the end of the billing period, find out how to return the router, and get a written confirmation.

Updated 2026-11-10