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How to cancel Movistar by phone (as a foreigner)

What 1004 will ask, how to get through to 'bajas', and how to make sure the line is really cancelled.

What they will ask

DNI/NIE of the account holder
Full name as on the contract
The phone number or contract number
Why you want to leave (they will offer a retention deal)
A contact number for the confirmation

Have this ready

NIE and full name exactly as on the bill
Contract or line number from the last invoice
Date you want the cancellation to take effect
Whether you are porting the number to another operator

Typical wait: 10–25 minutes, longer on Mondays · ☎ 1004

What to say

Quiero dar de baja la línea / el servicio.

I want to cancel the line / the service.

No me interesa ninguna oferta, gracias. Solo la baja.

I'm not interested in any offer, thanks. Just the cancellation.

¿Me puede dar el número de referencia de la baja?

Can you give me the reference number of the cancellation?

¿Cuándo será efectiva y habrá algún cargo?

When will it take effect and will there be any charge?

Step by step

Call 1004 from your Movistar line if you can; the system recognises you and skips a step. From another phone you will be asked for the number first.
In the menu, say or press the option for “baja” or “contratos”. If the voice menu doesn’t understand you, press 0 or say “operador” to reach a person.
Verify identity: NIE, full name, sometimes the last invoice amount. Spell letters the Spanish way (X de xilófono, Z de Zaragoza).
State the cancellation plainly and expect a transfer to the retention department (“departamento de bajas”). They will offer discounts. A firm “no, gracias” repeated twice is enough.
Ask for the reference number and the effective date. By law (Ley 11/2022) the operator must process the cancellation within two working days of your request.
Check the next invoice. If you are charged after the effective date, call again with the reference number and ask for “devolución del cargo”.

If you are porting your number to a new operator, don’t cancel: the new operator cancels Movistar for you when the port completes.

Or let the assistant make this call

Describe the task, put your phone on speaker, and confirm details in chat.

Example task: Cancel the fibre and mobile contract with Movistar effective at the end of this month, refuse any retention offer, and get the cancellation reference number.

Updated 2026-11-10